Part-Time Program Assistant

• Respond to inquiries from individuals interested in becoming students or volunteer tutors.
• Help coordinate student intake appointments and keep track of students waiting for an intake.
• Maintain accurate student and tutor information in Google spreadsheets, documents, and other databases.
• Help identify potential tutor/student matches based on student needs, tutor availability, and skill level.
• Communicate with tutors about student matches, intake forms, training, and next steps.
• Follow up with new tutor/student matches to make sure they have connected and gotten started.

• Communicate with prospective tutors about what is involved in volunteering with the Literacy Council and upcoming tutor training opportunities.
• Help register tutors for upcoming training sessions and send reminders.
• Help newly trained tutors become familiar with the Literacy Council’s office, resource library, curriculum, and materials.
• Gather books and other resources for tutors based on their student’s needs.
• Serve as a point of contact for tutors as they transition from training to working with a student.

• Keep student and tutor records up to date.
• Enter and update information in LACES and other databases.
• Assist tutors with basic questions about entering their monthly tutoring hours.
• Help staff maintain organized records and pull information or reports as needed.

• Help coordinate ongoing group classes and special classes offered by the Literacy Council.
• Assist with finding and confirming volunteer teacher aides when needed.
• Check in with instructors to make sure they have the materials and supplies they need.
• Help promote classes to appropriate students and community organizations.
• Communicate with registered students about upcoming classes, including dates, times, locations, and reminders.
• Help communicate supply and material needs to staff.

• Provide general administrative support to the Literacy Council as needed.
• Assist with special projects and other program-related tasks.
• Communicate professionally and respectfully with students, tutors, volunteers, instructors, and community partners.
• Maintain confidentiality when handling student and organizational information.

• Organized and dependable, with good follow-through.
• Comfortable communicating by email, phone, and in person.
• Strong attention to detail.
• Comfortable working independently and managing several tasks at once.
• Basic computer skills and familiarity with email, Google Workspace, and spreadsheets.
• Willingness to learn new databases and software, including LACES.
• Experience working in an office, nonprofit, educational setting, or volunteer program is helpful but not required.

This is a part-time position of approximately 10 hours per week at $17 per hour. The schedule can be discussed based on the needs of the Literacy Council and the availability of the selected candidate.

The position is based at the Literacy Council of Washington County and may occasionally require scheduling around tutor training, classes, or other program activities.